AODA Customer Service Standard

The Accessibility for Ontarians with Disabilities Act (AODA) is legislation that aims to make the province of Ontario fully accessible for people with disabilities by 2025. Passed in 2005, the AODA is being implemented in five pieces known as "standards." Each standard has different time frames and requirements for business owners.

What is the Customer Service Standard (CSS)?

  • First of the five standards - and perhaps the least onerous for business
  • Requires that Ontario businesses provide their goods and services in a way that is accessible to all Ontarians
  • Has 11 specific requirements for employers
  • Applies to any provincially regulated business with at least one employee (certain extra obligations for those with 20+ employees)
  • Effective Jan. 1st, 2010 for public sector organizations and Jan. 1st, 2012 for most private and non-profit organizations in Ontario

Deadline for the CSS Compliance Report

By December 31st, 2012 if you have 20 or more employees, you must file your Customer Service Accessibility Compliance Report to inform the Ministry that you have met the requirements of the Customer Service Standard.

DIY Package for the CSS:

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