WSIB Claims Management and HR Assistance for Employers
  • About
  • Services
    • Disability Management >
      • WSIB Claims Management
      • WSIB Appeals
      • STD Claims Adjudication
      • Medical Management
      • The WSIB's NEER Program
    • HR On-Demand >
      • Employee Policy Book
    • Legislation Compliance >
      • DIY Packages
      • AODA Legislation >
        • Integrated Accessibility Standard Regulation >
          • DIY Package AODA Integrated Standard >
            • Samples DIY AODA Integrated Standard Package
        • Customer Service Standard >
          • AODA CSS Requirements
          • DIY Package AODA Customer Service Standard >
            • Samples DIY AODA Customer Service Standard Package
      • Harassment, Violence, and Sexual Harassment Legislation >
        • DIY Package Bill 168
        • Samples DIY Bill 168 Package
    • Health & Safety Solutions >
      • Auditing Your Program
  • Contact
  • Blog
  • About
  • Services
    • Disability Management >
      • WSIB Claims Management
      • WSIB Appeals
      • STD Claims Adjudication
      • Medical Management
      • The WSIB's NEER Program
    • HR On-Demand >
      • Employee Policy Book
    • Legislation Compliance >
      • DIY Packages
      • AODA Legislation >
        • Integrated Accessibility Standard Regulation >
          • DIY Package AODA Integrated Standard >
            • Samples DIY AODA Integrated Standard Package
        • Customer Service Standard >
          • AODA CSS Requirements
          • DIY Package AODA Customer Service Standard >
            • Samples DIY AODA Customer Service Standard Package
      • Harassment, Violence, and Sexual Harassment Legislation >
        • DIY Package Bill 168
        • Samples DIY Bill 168 Package
    • Health & Safety Solutions >
      • Auditing Your Program
  • Contact
  • Blog

AODA Customer Service Standard

The Accessibility for Ontarians with Disabilities Act (AODA) is legislation that aims to make the province of Ontario fully accessible for people with disabilities by 2025. Passed in 2005, the AODA is being implemented in five pieces known as "standards." Each standard has different time frames and requirements for business owners.

What is the Customer Service Standard (CSS)?

  • First of the five standards - and perhaps the least onerous for business
  • Requires that Ontario businesses provide their goods and services in a way that is accessible to all Ontarians
  • Has 11 specific requirements for employers
  • Applies to any provincially regulated business with at least one employee (certain extra obligations for those with 20+ employees)
  • Effective Jan. 1st, 2010 for public sector organizations and Jan. 1st, 2012 for most private and non-profit organizations in Ontario

Deadline for the CSS Compliance Report

By December 31st, 2012 if you have 20 or more employees, you must file your Customer Service Accessibility Compliance Report to inform the Ministry that you have met the requirements of the Customer Service Standard.
View the CSS Requirements

DIY Package for the CSS

Picture
Click on the image for more details
Clear Path Employer Services
295 Thompson Drive, Unit 2
Cambridge, Ontario  N1T 2B9

T:  (519) 624-0800
T:  (888) 336-0950
F:  (519) 624-0860
E:  info@clearpathemployer.com
Website created by:
Absolutely Business
Copyright 2017
Staying Connected:
  • Contact Us
  • Subscribe  to our Emails
  • Careers/Job Openings ​
 Services:
  • ​WSIB/WCB Claims Management
  • HR on Demand​
  • Workplace Health & Safety
  • Legislation Compliance​​​
​ Hear More About Us: 
  • Testimonials
​Spread the Word:
  • ​Referral Program
​Policies and Information:​
  • Privacy Statement
  • Terms and Conditions​​