Article on www.payscale.com states that there is much to be learned (from an HR perspective) from the much-publicized case of a frustrated Jet Blue flight attendant who had a dramatic resignation, including a dramatic exit from the airplane, after dealing with an unruly customer.
The individual is being celebrated as a hero for all those who can empathize with the difficulty in servicing unpleasant customers. But HR professionals know that his actions reflect a number of issues that impact many workplaces.
Check out the article here.
