Employer Requirements

There are 11 requirements to become compliant:

1. Establish policies, practices, and procedures on providing goods or services to people with disabilities.
2. Ensure that policies, practices and procedures are consistent with the principles of independence, dignity, integration and equality of opportunity.
3. Have a policy surrounding the use of people's own assistive devices to access goods or services, or any other measures the organization offers to enable an individual access the goods or services
4. Communicate with a person with a disability in a manner that takes into account their disability
5. Let people with disabilities bring their service animals onto the parts of the premises open to the public or other third parties, except where the animal is otherwise excluded by law from the premises
6. Let people with disabilities be accompanied by their support persons while on the parts of the provider's premises open to the public or other third parties
7. If a provider charges admission, let people know ahead of time what, ifa any, admission will be charged for a support person
8. Provide notice when facilities or services that people with disabilities usually use to access goods or services are temporarily disrupted
9. Train anyone who interacts with the public or other third parties on the provider's behalf on topics outlined in the customer service standard
10. Train anyone who is involved in developing the provider's customer service policies, practices and procedures on topics outlined in the customer service standard
11. Establish a process for receiving and responding to feedback about the way the organization provides goods or services to people with disabilities, including the actions to be taken if a compliant is received, and make information about the process readily available to the public.

Source: Ministry of Community and Social Services, 2008