Points of Culture

9 Points of Culture

Communication|Learning|Ethical Behaviour|Accountability|Risk Taking|Passion|Appreciation|Teamwork|Having Fun

Communication

• We value honest, complete and timely communication
• We speak with good purpose using empowering and positive conversation
• We never use or listen to sarcasm or gossip
• We acknowledge what is being said as true for the speaker at that moment
• We take responsibility for responses to our communication
• We always apologize for any upsets first and then look for a solution
• We only ever discuss concerns in private with the person involved

 Learning

•  We foster an environment that encourages individual and collective growth
• We learn from our mistakes
• We learn, grow and master so that we may help others to learn, grow and master, too
• We are educators and allow our clients to make their own intelligent decisions about their future
• We impart practical and useable knowledge rather than just theory

Ethical Behaviour

• We are honest in all of our personal and business interactions
• We earn the trust of our customers and fellow team members
• We understand the importance of confidentiality
• We respect that an individual's right to privacy may supersede my work objectives
• We work towards positive health outcomes above all else

Accountability

• We are responsible for our actions and "own" everything that takes place in our work and lives
• We are accountable for our results and we know that for things to change, first we must change
• We always speak the truth
• What we promise is what we deliver
• We only ever make agreements with ourselves and others that we are willing and intend to keep
• We communicate potential broken agreements at the first opportunity and resolve conflicts immediately

Risk Taking

• We challenge ourselves to discover new and better ways to meet the needs of our customers
• We push ourselves to try new things
• We take the time to identify areas for improvement
• We are respectful and encouraging of others who are daring to share and grow

Passion

• We believe in the value that our actions bring
• We totally focus our thoughts, energy and attention on the successful outcome of whatever we are doing
• At all times, we display our inner pride, prosperity, competence and personal confidence
• We share our enthusiasm and encourage others to do the same

Appreciation

• We are truly grateful people
• We say thank you and show appreciation often and in many ways
• We celebrate our wins and the wins of our clients and our team
• We consistently catch ourselves and other people doing things right
• We believe that exceptional performance should be rewarded

Teamwork

• We are team players and team leaders
• We do whatever it takes to stay together and achieve team goals
• We focus on cooperation and always come to a resolution, not a compromise
• We are flexible in our work and able to change if what we are doing is not working
• We ask for help when we need it and are compassionate to others who ask us
• We speak positively about fellow team members, our clients, and Clear Path in both public and private

Having Fun

• We view life as a journey to be enjoyed and appreciated
• We create an atmosphere of fun and happiness so all around us enjoy it as well
• We believe that what is fun gets done